Returns Policy

Last updated: 4 October 2026

At MakerEdge, we want you to be satisfied with your purchase. This Returns Policy outlines when returns are accepted and how they are handled, in line with Australian Consumer Law.

Change of Mind Returns

We accept change of mind returns for standard catalogue parts, including parts printed after an order is placed, under the following conditions:

  • The item must be unused, undamaged, and in original packaging
  • The return request must be made within 14 days of delivery
  • Buyer is responsible for return postage costs
  • Original shipping costs are non-refundable

Once the item is received and inspected, a refund will be issued for the purchase price only.

We aim to inspect returns and issue eligible refunds within 2 business days of receipt. Refunds normally reach your original payment method within 18 calendar days of us receiving the return, depending on bank processing.

We do not offer change-of-mind exchanges. Eligible change-of-mind returns are refunded. This does not affect your rights to a repair, replacement or refund under Australian Consumer Law.

Custom or Personalised Items

Items made to a customer’s individual specifications or personalised for them are not eligible for change of mind returns, unless they are faulty or not as described. Standard catalogue parts remain eligible under the change of mind return conditions above, even when printed after an order is placed.

Faulty or Incorrect Items

If an item is faulty, damaged, or not as described, you are entitled to a remedy under Australian Consumer Law.

In these cases:

  • We will offer a repair, replacement, or refund
  • Return postage will be covered by us
  • Proof of the issue (such as photos) may be requested

Items Not Eligible for Return

Returns will not be accepted for:

  • Items damaged due to incorrect installation, misuse, or modification
  • Normal wear and tear
  • Items returned without prior approval

How to Request a Return

To request a return, please contact us via the details provided on our website, including your order number and a brief description of the issue.

Returns must not be sent without approval.

Australian Consumer Law

This policy operates in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Contact Us

If you have any questions about this Returns Policy, please contact us through the details on our website.