Returns Policy
Last updated: 26 December 2025
At MakerEdge, we want you to be satisfied with your purchase. This Returns Policy outlines when returns are accepted and how they are handled, in line with Australian Consumer Law.
Change of Mind Returns
We accept returns for change of mind purchases under the following conditions:
- The item must be unused, undamaged, and in original packaging
- The return request must be made within 14 days of delivery
- Buyer is responsible for return postage costs
- Original shipping costs are non-refundable
Once the item is received and inspected, a refund will be issued for the purchase price only.
Custom or Made-to-Order Items
Items that are custom-made, personalised, or printed on demand are not eligible for change of mind returns, unless they are faulty or not as described.
Faulty or Incorrect Items
If an item is faulty, damaged, or not as described, you are entitled to a remedy under Australian Consumer Law.
In these cases:
- We will offer a repair, replacement, or refund
- Return postage will be covered by us
- Proof of the issue (such as photos) may be requested
Items Not Eligible for Return
Returns will not be accepted for:
- Items damaged due to incorrect installation, misuse, or modification
- Normal wear and tear
- Items returned without prior approval
How to Request a Return
To request a return, please contact us via the details provided on our website, including your order number and a brief description of the issue.
Returns must not be sent without approval.
Australian Consumer Law
This policy operates in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Contact Us
If you have any questions about this Returns Policy, please contact us through the details on our website.